Shipping

Digital products (presets and captures)

Digital orders are delivered by email. As soon as your payment goes through, we email you a "Get your downloads" link along with your order number. Open the link, enter your order number, and download your files.

• Each file can be downloaded up to 10 times and the download link works for 1 year. That only limits the link, not your purchase: what you bought is yours to keep and there is nothing more to pay. Please save a copy of your files, and if a link ever stops working, email us and we'll send a new one.
• TONEX packs are delivered as a ZIP of capture files, ready to load.
• Quad Cortex presets are shared through Cortex Cloud. Because there is no official Neural DSP marketplace, sharing presets and captures is currently a manual process, so please allow 2-3 business days for your Quad Cortex order to be fulfilled. You'll receive a PDF manual right away.
• If you haven't received what you bought within 3 business days, email us at thebackpickup@gmail.com and we'll make sure you get taken care of.

Physical products (RoosterClaw thumb picks)

• Made to order. Every pick is made by hand, so please allow 5-7 business days for your pick to be made before it ships. You'll get an email with your tracking number when your order ships.
• Pre-orders ship on the date shown on the product page and in your confirmation, not within the 5-7 business day window.
• Where we ship: within the United States only, from Virginia, by USPS.
• Cost: a flat $6.00 shipping charge per order. Shipping is free when the physical items in your order total $90 or more. Digital products don't count toward the free-shipping amount.
• Address: please double-check your shipping address at checkout. We can't redirect a package once it has shipped, and we're not able to resend an order that was delivered to the address you gave us.
• Lost or damaged in transit: email us within 30 days of the expected delivery date and we'll work with you to make it right.

Re-Pick Service

With the Re-Pick Service you mail us your RoosterClaw band, and we attach a new pick and send it back. After you check out, we'll show you where to mail your band; please include your order number in the package, and we recommend sending it with tracking. Your shipping charge covers the return trip to you. We're not able to replace a band that is lost in transit on its way to us.

Please understand before you order: For mechanical reasons, each pick band has to be re-bent whenever a new pick is attached. Over time, this can wear the contour of the band, causing kinks, notches, and other changes to its shape. We will do our best to return your band to its original shape, but please understand this up-front before you order a Re-Pick.

Questions

Email thebackpickup@gmail.com and include your order number.