Privacy Policy
Last updated November 7, 2026
The Back Pickup ("we", "us") is a small business run by Richie Worrell. This page explains what information we collect when you use this site and what we do with it. We don't sell your information.
What we collect
- When you place an order: your name, email address, and (for physical items) shipping address. For Quad Cortex presets we also ask for your Cortex Cloud username and whether you've followed us there, so we can deliver your preset. Your payment details go directly to Stripe; we never see or store your card number.
- When you join our email list: your email address, and whether you've unsubscribed.
- Order records: what you bought, when, the status of your order, shipping tracking, and download activity for your files.
- If you reach out: whatever you send us by email.
How we use it
To process and deliver your order, send order and shipping emails, give you support, keep records for taxes and accounting, and (if you joined the list) email you about RoosterClaw picks. You can unsubscribe at any time using the link in any email from our list.
Who helps us handle it
We use trusted services to run the shop. They only get what they need to do their job:
- Stripe processes payments.
- Supabase stores our order and customer records.
- Vercel hosts this website and provides our anonymous page-view analytics.
- Resend sends our emails.
- EasyPost and USPS create shipping labels and deliver physical orders.
Some pages show content from other services, such as the YouTube videos, a Spotify player, and a video hosted on Amazon S3. Those services may collect information according to their own policies when you view them.
Cookies and tracking
We don't use advertising trackers and we don't sell data. We count page views with Vercel Web Analytics, which uses no cookies and doesn't follow you around the web or identify you personally; it only tells us things like which pages are visited, roughly where visitors come from, and what kind of device they use. Otherwise this site uses only what it needs to work: your shopping cart is saved in your own browser, and a small cookie keeps your downloads page unlocked for an hour after you enter your order number.
How long we keep it
We keep order records as long as needed for support, tax, and legal reasons. We keep your email on the list until you unsubscribe.
Your choices
You can ask us what we have about you, or ask us to correct or delete it (we may need to keep order records we're required to keep). Email thebackpickup@gmail.com.
Children
This site isn't directed to children under 13, and we don't knowingly collect their information.
Changes
If we change this policy, we'll update the date at the top of this page.